Personal information entrusted to us by customers will not be used when required by law or to protect our rights or property. We do not provide personal information to third parties other than delivery companies, except when it is necessary to protect it.
Date of enactment October 1, 2022
WAKASATOGENKISHA (Dunk Planning)
Representative Kenji Mizuno
Youth and Genkisha ＜Dunk Planning＞ (hereinafter referred to as "our company") aims to be a business that earns the trust of each and every customer by providing products and services that customers can use with peace of mind. Your personal information is essential for us to provide our products and services. It is the basis of our business activities to safely protect not only the customer information entrusted to us by our customers, but also the personal information of our business partners and employees (hereinafter referred to as "the person"). We believe that it is our social responsibility. We have established the following personal information protection policy, and we will always keep this in mind and do our utmost to protect the personal information of our customers.
(1) Compliance with laws and regulations
We will comply with applicable laws and regulations, national guidelines and other norms regarding the protection of personal information, and strive to protect the personal information we hold.
(2) Acquisition, use and provision of personal information
When acquiring personal information, we will clearly define the purpose of use and will do so by lawful and fair means to the extent necessary to achieve that purpose.
In addition, unless permitted by laws and regulations, we will not provide personal information entrusted to us to a third party without the consent of the customer or the person himself/herself. We will formulate internal regulations regarding the handling of personal information, make them known to all employees, and operate in accordance with them.
(3) Safe management of personal information
In order to ensure the accuracy and safety of personal information, we will implement safety measures to protect personal information and strive to prevent leakage, loss or damage of personal information. In addition, we will review our safety measures on a regular basis and correct any inadequacies.
When outsourcing the handling of personal information, we will select a contractor that satisfies a sufficient level of protection of personal information, conclude a consignment contract regarding the protection of personal information, and thoroughly manage and supervise the contractor.
(4) Complaints and consultations regarding the handling of personal information
If you have any complaints or inquiries regarding the handling of personal information, please contact the following contact point.
If you request notification of the purpose of use of personal information, disclosure, correction, addition, deletion, suspension of use, deletion, or suspension of provision to a third party, we will confirm that the request is from the person himself/herself. In addition, we will respond appropriately and promptly.
＜Inquiries＞
Youth and Genkisha
Call center 0800-777-6881
Reception hours: 10:00-18:00
Closed: Saturdays, Sundays, and holidays
(5) Continuous improvement of personal information protection management system
We will establish, implement, maintain, and continuously improve a "personal information protection management system" (*) to protect and properly handle personal information. If there is an important change in our personal information protection policy, we will notify you by posting it on our website.
(*) "Personal information protection management system"
A series of mechanisms including policy formulation, system maintenance, planning, implementation, inspection and review as efforts related to personal information protection.
■Handling of personal information
1. Business name WAKASATOGENKISHAi (Dunk Planning)
2. Name or title, affiliation and contact information of personal information manager
Administrator: Person in charge of personal information management
Contact: WAKASATOGENKISHA Online Shop ＜Dunk Planning＞
Phone: 0800-777-6881
3. Purpose of use of personal information
We will use personal information for the following purposes.
(1) For mail-order sales of our products, shipment of products, and response to inquiries.
(2) To provide information on our products and services, as well as other information that may be useful for our customers' lives.
(3) For questionnaire surveys for product development and service improvement, and analysis as statistical data.
(4) For credit management, collection management, and credit management related to transactions with the Company.
(5) For screening applicants for employment.
(6) For employee personnel and labor management.
4. Acquisition of personal information
When a customer uses the following services, etc., the Company acquires the customer's personal information to the extent necessary to implement each service. In that case, we will acquire it by lawful and fair means based on laws and regulations. In addition, when customers under the age of 16 provide personal information to us, please be sure to obtain the consent of their parents before using it. In addition, please note that the personal information provided to us by customers under the age of 16 may be confirmed by a person with parental authority.
5. Provision of personal information
Personal information acquired from the individual by the Company will be used only within the scope of the purpose of use indicated in Section 3.
We will not provide or disclose personal information to third parties, except in cases where it is applicable to laws and regulations.
6. Outsourcing of Personal Information
Personal information acquired from customers by the Company shall be used by third parties (our affiliated companies) after concluding a “confidentiality agreement” regarding personal information to the extent necessary to achieve the purpose of use indicated in Section 3. (including personal information). In that case, we will carefully select the subcontractor on our responsibility, and will strictly manage and instruct the subcontractor regarding the handling of the entrusted personal information.
7. Handling of personal information including credit card information
The purpose for which the Company acquires credit information (card name, card number, validity period) from customers, the name of the person who acquires the credit information, the name of the recipient, and the retention period are as follows.
(1) Purpose of use To settle the price of purchased products and services
(2) Name of information acquirer Tahara Co., Ltd. Personal information manager
(3) Name of information provider/contractor Seigetsusha
8. Complaints and consultations regarding personal information
(1) Rights of the person regarding personal information
In our company, we will notify or disclose the purpose of use of personal information, correct / add / delete, stop / erase use or stop providing to third parties (hereinafter collectively referred to as "disclosure etc.") regarding personal information. When we receive a request, we will comply with laws and regulations and respond in good faith.
(2) Contact point for inquiries
For complaints and consultations regarding personal information, please contact the contact point below.
＜Inquiries＞
Youth and Genkisha (Dunk Planning)
Call center 0800-777-6881
Reception hours: 10:00-18:00
Closed: Saturdays, Sundays, and holidays
(3) Procedures for disclosure, etc.
For requests for disclosure of your personal information, please call the contact point above. The procedure differs depending on the content of the request. Notification of purpose of use or request for disclosure will be handled by mail after receiving a telephone call. If you wish to correct, add, or delete your personal information, suspend or erase its use, or suspend its provision to a third party, we will contact you by phone after verifying your identity.
9. Voluntary provision of personal information
It is up to you to decide whether or not to provide your personal information to us. However, if you do not provide necessary items, we may not be able to provide services or carry out business.